FAQ
When do you roast?
We roast every Monday and dispatch orders Monday to Friday. You can place an order up until 9 am to have it shipped on the same working day.
When will my order arrive?
We partner with Aramex and Australia Post (AusPost) to deliver orders within Australia.
- Aramex: Normally delivers within 7 working days, though some orders may take up to 14 working days.
- AusPost Standard Delivery: Typically takes 3 working days, but some orders may take up to 6 working days.
- AusPost Express Delivery: Faster shipping option available.
You’ll receive tracking details once your order is on the way, with an estimated delivery date. For more information, please check our Shipping page.
Do you ship overseas?
Yes, we ship internationally using AusPost. Delivery times vary based on the destination. For more information, feel free to get in touch with us.
How much does shipping cost?
- Standard delivery within Australia via Aramex: $5.00 (free for orders over $70).
- Standard delivery within Australia via AusPost: $10.00.
- Express delivery within Australia via AusPost: $15.00.
- International delivery starts at $40.00.
Can I collect my order?
Absolutely! Choose the "collection" option at checkout, and we’ll notify you once your order is ready for pickup.
Can I cancel or amend my order?
We can cancel or amend your order until 8 am on Monday. Please contact us at hello@spectrumcoffee.com.au
Can I return my order?
Please refer to our Returns Policy for more details.
Do you offer subscriptions?
Yes! We provide recurring subscriptions. You can explore them here
Can I cancel or pause my subscription?
Of course! You can cancel anytime or skip deliveries as needed through your subscription portal.
Do you have a shop?
Yes! Visit us at our cozy store located at 72 Johnston St, Collingwood VIC 3066.
What are your opening hours?
We’re open:
- Monday to Friday: 6 AM - 3 PM
- Saturday: 6 AM - 2 PM
- Sunday: 6:30 AM - 1:30 PM